A practical point of contact for repairs
Whether you are arranging work between tenancies or dealing with a repair at an occupied property, explain the problem, the property location and who will provide access. A clear description helps distinguish the immediate repair from any wider improvement work. If several people are involved, identify who can approve the work and who should receive updates.
Building repairs and planned maintenance
The business lists domestic and commercial maintenance, planned and periodic inspections, building repairs, joinery, plastering and exterior maintenance among its services. Enquiries can include individual jobs or a list of issues at one property. Tell Norman which items are most pressing so the scope and next steps can be discussed.
Working around tenants or a business
Include any limits on access, opening hours and arrangements for collecting keys. If tenants, staff or customers will be present, explain that before a visit is agreed. For a commercial building, mention the type of premises and any site induction or contractor requirements. Availability and working arrangements must be agreed directly rather than assumed from an online enquiry.
What to include in your enquiry
Provide the postcode, your role in relation to the property, contact details and a description of the repair or improvement. Add a photo if it helps. Please do not put tenants’ private information, access codes or keysafe details into the initial form. This is a maintenance service enquiry, not a substitute for any separately required safety certification or specialist inspection.
Common questions
Can I send a list of jobs for one property?
Yes. Put the jobs into the message and indicate which are the priorities. Norman can then discuss the scope, access and the work that can be undertaken.
Does the service include gas or electrical certification?
No such certification is offered or implied on this page. Any regulated work or statutory inspection should be discussed and assigned to an appropriately qualified provider.